Last updated: April 28, 2026

These Terms of Service govern your use of services from Colorado Dependable Locksmith ("CDL," "we," "us") and your interactions with our website coloradodependablelocksmith.com. By calling us, scheduling a service, or using our website, you agree to these terms.

Service Pricing

We provide a price RANGE before dispatching any service call. The price quoted at the time of dispatch is binding within the stated range, except where:

The actual scope of work differs from what was described over the phone (e.g., you said "single deadbolt rekey" but the lock turns out to be a high-security cylinder requiring specialty parts)
Hardware costs change due to manufacturer pricing (we will quote the new range before proceeding)
Distance surcharges apply (Castle Rock, Parker, north metro — quoted upfront)
After-hours service is provided (10pm-7am) — surcharge $25-$45 disclosed at dispatch

We do not perform any work without first quoting the final price. If our on-site assessment changes the scope, we stop, re-quote, and proceed only with your approval.

Ownership Verification

For all lock services, we verify legal authority to authorize the work:

Residential — state-issued ID matching the service address; or, for non-occupant property owners, deed copy or property tax statement
Vehicle — state ID + vehicle registration matching the customer name; or signed authorization from the registered owner
Commercial — business owner ID or signed work order from authorized property representative
Rental — lease showing current tenant name + ID, OR landlord/property manager authorization

This is industry best practice and protects both customer and locksmith. If you cannot provide acceptable documentation, we cannot perform service.

Payment Terms

Payment is due at completion of service unless arranged otherwise in advance
Accepted payment: cash, all major credit cards (Visa/MC/Amex/Discover), Venmo, Zelle
Net-30 invoicing available for approved commercial accounts and HOA/property management firms
For commercial accounts, payment is due within 30 days of invoice; 1.5% monthly late fee applies after 60 days
We do not charge a credit card processing fee

Workmanship Warranty

Our workmanship is warranted as follows:

Lock installation, lock change, deadbolt installation — 90 days workmanship warranty (parts covered by manufacturer)
Rekey services — 30 days; we re-rekey at no charge if cylinder pinning fails within 30 days
Smart lock installation — workmanship 90 days; smart lock device covered by manufacturer (typically 1 year)
Commercial hardware — 1 year workmanship; manufacturer warranty per product
Emergency lockout services — if our entry method causes documented damage, we repair at our cost
Car key replacement, transponder programming — 90 days; we reprogram at no charge if the key fails to operate within 90 days due to programming error (excludes physical damage to key)

Limitations

Our warranty does not cover:

Damage caused by abuse, vandalism, or unauthorized modification
Wear and tear from normal use beyond the warranty period
Failure of components we did not supply (e.g., your existing door frame)
Issues caused by other contractors performing work after our installation

Cancellation

If you need to cancel a scheduled appointment, please call at least 1 hour before the scheduled arrival time. We do not charge cancellation fees for residential customers; commercial customers with multi-hour scheduled appointments may be charged a 50% labor fee for cancellations within 24 hours.

Limitation of Liability

Our liability for any claim arising from our service is limited to the amount you paid for the specific service in question. We are not liable for consequential damages, lost time, or third-party costs. Customers with commercial losses exceeding our service fee should maintain their own commercial insurance for full coverage.

Dispute Resolution

If you have a concern about our service, please call (720) 299-9964 first. We will work to resolve the issue directly. If we cannot resolve it to your satisfaction, you may:

File a complaint with the Colorado Attorney General Consumer Protection (coag.gov/consumer-protection)
File a Better Business Bureau complaint at bbb.org
Pursue mediation through Douglas County dispute resolution services

We prefer direct resolution and will work in good faith with any concern raised in writing within 30 days of service.

Governing Law

These terms are governed by the laws of the State of Colorado. Any disputes will be resolved in Douglas County, Colorado.

Contact

Questions about these terms? Call (720) 299-9964 or use our contact form.