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Privacy Policy

How we collect, use, and protect your information

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Last updated: April 28, 2026

Colorado Dependable Locksmith ("we," "us," or "our") operates coloradodependablelocksmith.com (the "Site"). This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Site or contact us for locksmith services.

Information We Collect

Information You Provide Directly

When you call our office, fill out a contact form, or schedule a service, we collect:

  • Name and contact information (phone number, email address)
  • Service address (where you need locksmith service performed)
  • Vehicle information (year, make, model, VIN — for automotive locksmith jobs)
  • Property identification (state ID matching the property address — verified at the start of any lock service for security reasons; we do not retain copies)
  • Payment information (collected at time of service; processed by our payment processor and not stored by us)

Information Collected Automatically

  • IP address and approximate location (city/state)
  • Browser type and version
  • Pages visited and time spent on each page
  • Referring URL (the link or search that brought you to our site)

This information is collected via standard web analytics (Cloudflare Web Analytics) and is used in aggregate to improve our website and service.

How We Use Your Information

  • Service delivery — to schedule, dispatch, and complete locksmith services you requested
  • Communication — to confirm appointments, follow up after service, and answer your questions
  • Insurance documentation — to provide written work orders that your homeowners or auto insurance carrier may need for claims
  • Compliance — to meet legal obligations (Colorado business records, federal tax records, etc.)
  • Quality improvement — to identify common service issues and improve our offerings

Information We Do NOT Collect

  • We do not sell your information to third parties
  • We do not share customer lists with marketing partners
  • We do not use customer information for unsolicited advertising or remarketing
  • We do not store credit card numbers (handled by our payment processor only)
  • We do not retain copies of state IDs (verified visually at service time only)

Cookies and Tracking

Our website uses minimal cookies. Specifically:

  • Cloudflare Web Analytics — anonymous, no individual user tracking, no personal cookies
  • No third-party advertising tracking — we do not run Google Ads pixels, Meta Pixel, or any retargeting tags
  • No social media tracking — Facebook, Instagram, and other social pixels are not present

You can disable cookies in your browser without affecting site functionality.

Sharing With Service Providers

We share limited information with the following service providers, only as necessary to deliver service:

  • Payment processor — credit card information for transaction processing
  • Cloudflare — website hosting and analytics
  • Google (Maps/Business) — when you search or interact with our Google Business Profile
  • Insurance carrier — when you specifically request a Certificate of Insurance for documentation

Your Rights

Colorado residents have rights under the Colorado Privacy Act (CPA) effective July 2023:

  • Right to access — request a copy of personal information we hold about you
  • Right to correction — request correction of inaccurate information
  • Right to deletion — request deletion of your information (subject to legal record-keeping requirements)
  • Right to opt-out — of any sale of personal information (we do not sell information, so this does not apply)

To exercise any of these rights, call (720) 299-9964 or use our contact form. We respond within 45 days as required by Colorado law.

Data Retention

We retain customer service records for 7 years to comply with Colorado business and tax recordkeeping requirements. After 7 years, individual records are deleted unless required by ongoing legal obligations.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent change. We will notify customers via website notice if we make material changes.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: