Every question we've been asked about the CDL Membership

Yes, any time. No penalty, no cancellation fee, no retention-specialist callback. If you're on a monthly plan, it stops at the end of the current billing period. If you're on an annual plan, we refund you pro-rated to the day, minus the value of benefits you've already used, calculated at the going non-member rate.

Example: you paid $249 for Home+ annual in January, used 1 rekey and 1 Vacation Watch, and want to cancel in July. We'd refund roughly 5/12 of $249 minus $95 (non-member rekey) minus $45 (non-member Vacation Watch add-on) — about $60 back on your card.

We designed the plan this way on purpose. If you're not getting value, we'd rather part ways cleanly and have you come back later.

Two things happen. First, we transfer your plan to your new address for free — as long as it's inside our Denver south metro service area (Highlands Ranch, Centennial, Lone Tree, Castle Pines, Castle Rock, Parker, Englewood, Greenwood Village, Littleton, Ken Caryl, south Denver, and adjacent).

Second, if you're on Home+ or Small Biz, we perform a free New Neighbor Kit rekey at the new address as part of the transfer. That's the single most-used benefit of the plan — a fresh set of keys on a house you don't yet fully trust.

If you move outside our service area, we help you find a reputable independent locksmith in your new city (we keep a vetted list), and we refund the unused portion of your annual plan.

Yes. Your first monthly charge is pro-rated to the day. If you enroll on the 20th of the month and your billing anchor is the 1st, your first charge is roughly 1/3 of your monthly rate.

Annual plans start on the day you enroll and renew on the same calendar date the following year — there's no monthly anchor to worry about.

We keep your card on file with a PCI-compliant payment processor (we use Stripe). Receipts email automatically after every charge, and you can update your card any time via a secure link we send on request.

We accept Visa, MasterCard, American Express, Discover, and any card processed through Apple Pay or Google Pay. For annual plans, some members prefer to pay by Zelle or check to avoid keeping a card on file — we support that too.

We do not accept cryptocurrency or wire transfers. Business members can request net-30 invoicing under the Small Biz plan.

Not by default. The routine inspection targets exterior doors — the perimeter of your home. That typically means: front door, back door, patio slider, garage service door (the one connecting the garage to the interior of the house), and any side-yard gate lock.

Interior locks — bedroom door knobs, bathroom locks, closet locks, mail slots — aren't part of the checklist but the technician will absolutely look at anything you flag while they're there. Most home visits end up including 1-2 interior lock adjustments as a courtesy.

If you have a home office with a dedicated high-security interior lock (safes room, gun room, medical office in-home), we can extend coverage — call and ask before enrolling.

We cover inspection, diagnostics, and battery labor on the following residential smart locks:

• Schlage Encode (all generations, including Encode Plus with Apple HomeKit)
• Yale Assure and Assure SL (WiFi and Z-Wave versions)
• August Wi-Fi Smart Lock (3rd and 4th gen)
• Kwikset Halo, Aura, SmartCode
• Level Bolt and Level Touch
• Lockly Vision, Secure Pro, Guard
• Any Z-Wave or Zigbee deadbolt paired to a home hub (SmartThings, Hubitat, Ring, etc.)

Battery labor is covered under all plans. Battery cells themselves are billed at cost — usually $2 to $8 per lock. WiFi and hub troubleshooting are covered for up to 30 minutes per visit; extended network issues get quoted separately.

No. Safe opening — whether it's a residential fire safe with a forgotten combination or a commercial B-rate business safe — is a specialized service that isn't bundled with the membership.

Members get 15% off any safe opening or combination recovery (20% off for Small Biz). And if you've inherited a safe with an unknown combination and want a written pre-quote, we'll do a free 15-minute inspection visit as part of your annual inspection.

If it's a private-property mailbox at your street address — a wall-mounted box or a post-mounted mailbox on your own land — yes, it's included in the annual inspection. We lubricate the cylinder, verify keys turn cleanly, and replace the cylinder under the membership if it's within the rekey allowance.

USPS Cluster Box Units (CBUs) — those big shared metal boxes in newer neighborhoods — are USPS property and outside our scope. USPS handles those directly and members are welcome to ask us to draft a letter on your behalf to the local post office if you're having trouble getting service.

Yes. Second Home or Home+ plans get a 20% multi-property discount. So a second Home plan runs $11.99/mo instead of $14.99. A second Home+ plan runs $19.99/mo instead of $24.99.

Common use cases: primary residence + rental property, primary + vacation home in the Colorado mountains, primary + adult-child's first apartment. The second address must be inside our Denver south metro service area.

For 3+ properties, we recommend switching to Small Biz or a landlord portfolio plan — call to talk it through.

Members get priority dispatch on any emergency response, and after-hours surcharge is waived on Home+ and Small Biz. So the labor side of a 2 AM break-in call is fully covered (or heavily discounted on Home).

Hardware replacement after a break-in — new deadbolts, reinforced strike plates, splintered-jamb repair — is billed at member-discount rates (15% off on Home/Home+, 20% off on Small Biz). We coordinate directly with your homeowner's insurance adjuster if requested, and provide a detailed photo report they can attach to your claim.

Our post-break-in locksmith service page details how we typically respond to these calls.

The Home plan includes 1 rekey per year, up to 6 cylinders. If your home has 8 or 10 exterior cylinders (common in larger homes, walk-out basements with a second entry, in-law suites), additional cylinders during that rekey are $8 each on Home and $6 each on Home+.

Small Biz members get unlimited cylinders during any covered turnover event.

Honest suggestion: if your home has 8+ exterior cylinders, Home+ almost always pencils out better than Home + add-ons. It's $10/mo more but you get 2 rekeys and a bigger cylinder allowance each time.

Yes — but it's structured differently than Home/Home+/Small Biz. Landlord portfolios are priced per-door with tenant-turnover rekey packages baked in, quarterly compliance visits, and a shared portal your property management team uses to log work orders.

See our landlord & property manager service page for typical pricing, or call to talk about your portfolio. We currently serve 24 landlord/PM accounts across Highlands Ranch, Centennial, Lone Tree, and south Denver.

No. Membership is a service plan, not a hardware warranty.

Manufacturer warranties on Schlage, Yale, Medeco, Mul-T-Lock, ASSA Abloy, etc. remain in force separately — they typically cover mechanical defects for 1 to 25 years depending on the lock. If a covered lock fails under manufacturer defect during your membership, we help you file the warranty claim (letters, photos, RMA paperwork) and we cover the labor to swap the replacement.

Wear-and-tear failure of a 15-year-old lock isn't a warranty claim — we just quote you a member-discounted replacement.

Yes, and it's become one of our most popular product lines. Annual Home ($149) and Home+ ($249) plans make excellent gifts for:

• New homeowners — first-time buyers particularly appreciate the annual inspection and free rekey
• Elderly parents in Highlands Ranch or the Denver south metro — peace of mind for the giver, direct-line to Sarah for the recipient
• College graduates moving into a first apartment or condo
• Landlords gifting to a favorite tenant as a lease-renewal thank-you

We mail a physical gift certificate to the address you specify — a folded card with a personalized note and a QR code the recipient scans to activate the plan. Turnaround is 2-3 business days.

Members call the same number: (720) 299-9964. There's no members-only hotline because we're a small enough business that the same handful of people answer every call.

When you identify as a member on the call ("Hi, this is Rachel — I'm a Home+ member"), you jump to the front of the dispatch queue and get connected to Sarah directly for anything schedule-related. Emergency lockouts get triaged the same as any other emergency, with member priority.

We also give members a laminated card with our direct-dial number and their membership ID, plus a small sticker they can put on their electrical panel or fridge in case a family member needs to call in an emergency.